Understanding our Data Retention Policy for Deleting Portal Data and Accounts
Introduction
We have a Data Retention Policy to ensure data is managed effectively and securely on our portal. This policy explains how we handle data and accounts under two scenarios:
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Trial Account Expiry: Data and accounts from trials that don't convert into purchases will be deleted 30 days after the trial ends.
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Paid Account Termination: Data and accounts linked to paid accounts that are terminated will be deleted 90 days after termination.
Data Retention Policy
1. Trial Account Expiry
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What is it: Trial accounts are for evaluating our services without buying.
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Retention Period: Data and accounts from trials without purchases will be kept for 30 days after the trial ends.
2. Paid Account Termination
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What is it: Paid accounts are those where services are paid for, and if they are canceled or terminated for any reason.
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Retention Period: Data and accounts from terminated paid accounts will be kept for 90 days after termination.
Irreversible Deletion
When data and accounts are deleted, they are permanently and irreversibly removed from our system. Please exercise caution when initiating this process, as there is no way to retrieve the deleted information.
Your Responsibility
To extend the life of your data beyond the designated retention periods, it's crucial to back up your information. The responsibility for maintaining copies of your data lies with you.
Conclusion
Our Data Retention Policy is designed to efficiently manage your data while keeping your needs in mind. Should you have any questions or require further information, don't hesitate to reach out to our dedicated support team.
Note: This policy may change, and you can always find the latest version on our website.