Zorus procures threat feeds from several sources to establish a multi-layered defense. Below, you'll find details on how website classifications are handled, based on the factors that flagged the target site for a potential block.
Security / Malicious Block
Scenario: A website is blocked because it has been compromised and/or malicious
When a website is blocked due to compromise or malicious activity, the time it takes to reclassify depends on the Threat Feeds responsible, typically occurring every 4-6 hours. Nightly rechecks cover all sources, swiftly blocking agents from accessing any flagged malicious domains.
If a domain was previously flagged but is now considered safe, access is reinstated after cache clearance or attempting in incognito mode. Agent caches hold Policy blocks for 8-12 hours, but manual actions like Policy Configuration changes result in instant clearance.
Check Current Classification
You can check the current classification of a website by using the URL Lookup tool
Report Miscategorizations to Zorus Support
If you need to dispute a website's malicious classification, log a support request at support@zorustech.com, and it will be reviewed within 24 hours.
Content Block
Scenario: A website is blocked based on the Content Category, but the category is incorrect.
Example: Dining website is flagged as Alcohol and user is blocked
Report Miscategorizations from the Zorus Portal- Utilize the "Report Miscategorization" option found in the Traffic Logs grid for your Customer on the Zorus Portal.
- Turnaround Time: Miscategorizations undergo monthly reviews and are submitted to threat feeds based on validity. Human review is essential to prevent spam and false reports.
- For expedited handling or urgent cases, submit requests directly to support@zorustech.com, including the website, reported category, and suggested category.
- Turnaround Time: Miscategorizations submitted through support will be reviewed within 3 business days.